Shipping policy

Information on shipments and delivery of products

Shipping Policy

SHIPPING RATES - ITALY

ITALIA - Free Everlasting
EUROPE - Free

 

DELIVERY TIME

ITALY: Ready for delivery or 2-15 days from order (depending on the product and availability of materials)

 There are no limitations on delivery, except in the cases indicated on the Site and / or in the Product Sheet.

From the date of dispatch of the order, the Products will be delivered within 5 days and, in any case, within thirty days from the date of conclusion of the contract.

It is up to you to check the conditions of the delivered Product. Without prejudice to the fact that the risk of loss or damage to the Product, for reasons not attributable to the Seller, is transferred when you, or a third party designated by you and other than the carrier, materially comes into possession of the Product, the Seller recommends that you verify the number of Products received and that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials and you are invited, in your interest, to indicate any anomalies on the carrier's transport document, accepting the package with reserve . In the event that the package shows evident signs of tampering or alteration, it is advisable to promptly notify the Seller. In any case, the application of the rules on the right of withdrawal (if existing for the Product) and the legal guarantee of conformity remains valid.

You have the possibility to collect the Product at a collection point, according to the options and methods available on the site and / or during the purchase process, provided that this method is available for the Product you have selected. You will be promptly notified when the Product is ready for collection at your chosen collection point. From the communication, you have 24 hours to collect the Product at the collection point. Unless otherwise agreed, if you do not fulfill this obligation, the purchase contract will be considered terminated by law, pursuant to and for the purposes of art. 1456 cc As a result of the termination, the order will be canceled and the Seller will reimburse the Total Amount Due you paid, minus the shipping costs. The mere failure to collect the Product cannot be understood as exercising the right of withdrawal, if provided, and will not give the right to a full refund of the sums paid for the purchase of the Product.

RETURNS

The return within the terms indicated in the conditions of sale. 

 The creation of the object takes place after the purchase by the Customer through the Shop. The production and shipping times are 15 working days. This time is justified by the creation of a unique object, the availability of materials and the availability of the master glassmaker. Any customs fees will be charged to the customer.