Refund policy

Right of withdrawal / Refund Policy

Products can be returned within 15 days of purchase with full refund

Right of withdrawal and refund
Pursuant to art. 64 and following of the Legislative Decree. 206/2005 (so-called Consumer Code), the Customer Consumer can exercise the right of withdrawal, for any reason and without the need for explanations, within the term of 15 (fifteen) days from the date of receipt of the product, in compliance with the methods indicated below:
To exercise the right of withdrawal, the buyer must send the relevant communication to VETRI D'ARTE SNC to the e-mail address info@vetridiarte.shop or through the aforementioned form.

LEGAL WARRANTY

All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by articles 128-135 of the Consumer Code ( Legal Guarantee ).

WHO IT APPLIES TO

The Legal Guarantee is reserved for consumers. Therefore, it applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.

WHEN IT APPLIES

The Seller is liable to the consumer for any lack of conformity of the Product which occurs within two years of such delivery. The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.

Unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the Product already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the lack of conformity. Starting from the seventh month following the delivery of the Product, it will instead be the consumer's responsibility to prove that the lack of conformity already existed at the time of delivery of the same.

In order to take advantage of the Legal Guarantee, the consumer must therefore first provide proof of the date of purchase and delivery of the goods. It is therefore advisable for the consumer, for the purposes of this proof, to keep the purchase invoice or any other document that can certify the date of the purchase (for example the statement of the payment card) and the date of delivery.

In case of termination of the contract, the Seller will return the total amount paid to the consumer, consisting of the purchase price of the Product, the shipping costs and any other additional cost. In the event of a price reduction, the Seller will refund the amount of the reduction, previously agreed with the consumer. The amount of the refund or reduction will be credited to the means or payment solution used by the consumer for the purchase.

The Seller is not liable in the event of damage, of any kind, deriving from the use of the Product improperly and / or not in accordance with the instructions provided by the manufacturer, as well as in the event of damage deriving from unforeseeable circumstances or force majeure.

MANUFACTURER'S CONVENTIONAL WARRANTY

The Products sold on the Site may, depending on their nature, be covered by a conventional warranty issued by the manufacturer ( Conventional Warranty ). You may assert this warranty only against the manufacturer. The duration, scope, including territorial scope, conditions and methods of use, types of damage/defects covered, and any limitations of the Conventional Warranty depend on the individual manufacturer. The Conventional Warranty is voluntary and does not replace, limit, prejudice, or exclude the Legal Warranty.

CUSTOMER SERVICE AND COMPLAINTS

It is possible to request information, send communications, request assistance or submit complaints by contacting the Seller in the following ways:

The Seller will respond to complaints submitted within 3 days of receiving them.

Return requests are accepted only if the item is damaged during shipping. The request must be made within three days of receiving the package by sending an email to info@vetridarte.shop . Claims for product non-conformity based on slight variations in color and size from the shop photos will not be considered. Each piece is handcrafted, and slight variations are part of its uniqueness and exclusivity.